After your order is successfully placed, Fairy Wears begins preparing it for dispatch. Order processing and delivery times can vary depending on product availability, your location and courier operations.

Delivery times vary depending on your city, order processing and courier service. Customers should allow additional time during public holidays, major sales and periods of high order volume.

Any applicable delivery charges are displayed during checkout before you place your order. This allows you to review your complete order total before confirming your purchase.

If you notice an error in your delivery information after placing an order, contact Fairy Wears customer support as soon as possible and provide your order number along with the correct details.

We will try to update the information where possible, but changes may not be possible once an order has already been dispatched.

While we aim to have orders delivered as smoothly as possible, occasional delays can occur because of courier operations, weather conditions, public holidays, high order volumes or remote delivery locations.

If your order appears significantly delayed, please contact our support team with your order number so we can assist you.

When your package arrives, we recommend checking that the parcel is intended for you and appears to be in acceptable condition.

If you receive an incorrect or visibly damaged item, keep the product and packaging and contact Fairy Wears customer support promptly with your order number and clear photographs.