FAQ

Help Center

Frequently Asked Questions

Find answers to common questions about shopping, orders, payments, delivery and exchanges at Fairy Wears.

Orders Payments Shipping Exchanges Products

✓ Orders

How do I place an order?

Browse our collections, select the product you would like to purchase, choose the available options and add it to your cart. Proceed to checkout, provide your delivery information and complete your order.

How will I know my order has been received?

Once your order is successfully placed, you will see an order confirmation page containing your order number, products, total amount and customer information. Keep your order number for future reference.

Can I change my order after placing it?

If your order has not yet been processed or dispatched, please contact Fairy Wears customer support as soon as possible. We will try to assist where possible.

Can I cancel my order?

Please contact our customer support team as soon as possible if you need to cancel an order. Orders that have already been processed or dispatched may not be eligible for cancellation.

₨ Payments

Is Cash on Delivery available?

Cash on Delivery may be available for eligible orders and locations. The payment methods available for your order will be displayed during checkout.

What currency are prices displayed in?

Prices on Fairy Wears are displayed in Pakistani Rupees (PKR) unless otherwise stated.

Is my payment information secure?

Payment information is handled through the payment methods and checkout options made available on Fairy Wears. Never share sensitive payment information through unofficial messages or social accounts.

♢ Shipping & Delivery

Does Fairy Wears deliver across Pakistan?

We aim to serve customers across Pakistan through our available courier and delivery services. Delivery availability may depend on your location.

How long will my order take to arrive?

Delivery time depends on your location, order processing and courier service. Once your order has been processed, delivery information can be provided where available.

Do you offer free shipping?

Fairy Wears currently promotes free shipping on qualifying orders above PKR 10,000. Any applicable shipping charges will be shown during checkout.

What if I entered the wrong delivery address?

Contact our support team immediately with your order number and correct address. We will try to update it if the order has not yet been dispatched.

↻ Exchanges

Can I exchange an item?

Exchange eligibility depends on the condition of the product and the Fairy Wears Exchange Policy. Items should normally remain unused, unworn and in their original condition where an exchange is permitted.

What should I do if I receive the wrong item?

Contact customer support as soon as possible and provide your order number along with clear photographs of the item received. Our team will review the issue and guide you through the next steps.

What if my product arrives damaged?

Please contact us promptly with your order details and photographs showing the issue. Keep the original packaging and product until our customer support team has reviewed your request.

♡ Products

What type of products does Fairy Wears sell?

Fairy Wears brings together Pakistani fashion across categories such as ready-to-wear, unstitched collections, suits, seasonal fashion and selected sale products.

Are product colors exactly the same as shown online?

We aim to represent product colors as accurately as possible. Slight differences may occur because of photography, lighting and individual screen settings.

How can I get more information about a product?

If you need assistance with a product, collection or available options, contact the Fairy Wears support team before placing your order.

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Still Need Help?

Can’t find the answer you’re looking for? Our customer support team will be happy to assist you.

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